Privacy Policy

Who we are

Klout Computing Services (Pty) Ltd provides IT solutions including managed IT services, hardware supply, software licensing, networking, VoIP, cloud migration, and consulting to businesses in South Africa.

Contact: use our contact form.

What data we collect

When you use our website or contact us, we may collect:

• Name, email address, phone number, and company name (via the contact form)
• The message content you submit
• Technical data: IP address, browser type, pages visited (collected automatically by our hosting provider)

How we use your data

• To respond to your enquiry and provide the services you request
• To communicate with you about our services
• To improve our website and understand how it is used
• To maintain the security, performance, and availability of our website and supporting systems

Legal basis for processing

We process your personal information on the following grounds under the Protection of Personal Information Act (POPIA):

• Consent: You voluntarily submit your information via our contact form
• Legitimate interest: To operate and improve our website and services
• Contractual necessity: To fulfil services you have engaged us to provide

Data sharing

We share your data only with:

• Formspree: Processes contact form submissions on our behalf
• Cloudflare: Hosts our website and provides CDN and security services

We do not sell your personal information to third parties.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described above, or as required by law. Contact form submissions are retained for up to 24 months.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, or disclosure. These measures include controlled access to submissions, reputable hosting and form-processing providers, and sensible operational safeguards around who can view or act on personal data.

No internet-based system is completely immune from risk. While we work to protect information we receive, we cannot guarantee absolute security in every circumstance.

International transfers

Some of the service providers we use, including website and form-processing platforms, may process or store information outside South Africa. Where this happens, we rely on providers that offer appropriate security and privacy protections consistent with the nature of the information being processed.

Your rights

Under POPIA, you have the right to:

• Request access to your personal information
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us via our contact form.

Cookies

This website does not use tracking cookies, analytics scripts, or third-party advertising cookies. Cloudflare may set essential cookies for security and performance purposes.

Third-party links and services

Our website may link to third-party websites or rely on third-party services to function. We are not responsible for the privacy practices or content of third-party websites, platforms, or services outside our control. You should review their own privacy notices where relevant.

Children's privacy

Our website and services are intended for business users and adult representatives of organisations. We do not knowingly collect personal information from children.

Complaints

If you believe your personal information has been handled improperly, please contact us first so we can investigate and attempt to resolve the issue. You may also lodge a complaint with the South African Information Regulator where applicable.

Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page.